Legal information — Sorvexali
This document provides the legally required information for companies offering products and services to consumers and businesses in the Netherlands and the EU. Also read our Privacy page for data processing.
- Company name: Sorvexali
- Phone: + (61) 64 829-05-37
- Email: Sorvexali@outlook.com
- Address: 640 Nicholson St, Fitzroy North VIC 3068, Australia
- ABN: 81234567 GST: ABN 12 345 678 901
General terms and conditions and applicable law
Sorvexali applies general delivery and payment terms. Dutch law applies to agreements. For consumers within the EU, additional directives for distance selling and consumer protection apply.
Right of withdrawal (consumers)
Consumers in the EU generally have the right to cancel the agreement within 14 days without giving any reason (withdrawal). The period begins upon receipt of the product. You must return the product in good condition and on time according to our return instructions.
- Notification within 14 days after receipt via contact channels mentioned in section 1.
- Return shipment within 14 days after notification of withdrawal.
- Refund within 14 days after receipt of the product or proof of return shipment.
Exceptions and business purchases may follow different rules. For B2B orders, we refer to our terms in the quote or invoice.
Warranty, complaints and returns
Sorvexali stands behind its products. Statutory warranty provides protection against hidden defects that were present at the time of delivery. For complaints, follow the steps below.
Payment, delivery and prices
All prices are in EUR and exclude any shipping costs unless otherwise stated. Delivery times are stated with each product and are indicative. We offer multiple payment methods; see payment and delivery information on the product pages.
| Payment methods | iDEAL, SEPA, Credit card, Invoice (B2B) |
|---|---|
| Delivery time | 1–5 business days (in stock) |
| Shipping | PostNL, DHL or similar |
Complaints and disputes
We aim for fast and effective complaint handling. If this is not possible, you can contact the Disputes Committee or the European ODR platform (Online Dispute Resolution):ec.europa.eu/odr.
For business disputes, the Dutch civil court applies unless otherwise agreed.
Privacy, cookies and references
Personal data is processed in accordance with our Privacy page. We use cookies to improve the shopping experience — you can manage your preferences via the cookie banner.
This page is for information purposes and does not replace the full terms and conditions that apply to your order. For specific questions or business contracts, please contact us via the contact details at the top or send a letter to the address provided.